Accessibility Statement

Our Approach to Accessibility

Accessibility is an ongoing part of maintaining an online store.

We aim to consider accessibility across the customer journey, including:

• website navigation;
• product browsing;
• product information;
• forms;
• shopping cart functionality;
• checkout;
• payment-related interactions;
• order tracking;
• customer-service information;
• policy and help pages.

We do not claim that every page or feature is completely free from accessibility barriers.

As the website, theme, applications, and third-party services change, accessibility may also need to be reviewed and improved.

Accessibility Standards and Guidelines

TeePearl recognizes the Web Content Accessibility Guidelines (WCAG), published by the World Wide Web Consortium (W3C), as an important reference for improving digital accessibility.

We aim to use the principles of WCAG 2.2, particularly Level AA criteria, as guidance when reviewing and improving relevant website features.

These guidelines address accessibility through four fundamental principles:

• Perceivable: Information and user-interface elements should be presented in ways users can perceive.
• Operable: Website navigation and interactive functions should be usable through appropriate input methods.
• Understandable: Information and interactions should be clear and predictable.
• Robust: Content should work with compatible browsers and assistive technologies.

Referring to these guidelines does not mean that every part of teepearl.com has been tested or verified as conforming to WCAG 2.2 Level AA.

We do not publish a verified site-wide WCAG conformance claim in this statement. Determining actual conformance requires appropriate evaluation of the live website, its functionality, and its third-party components.

Accessibility Measures

Where reasonably possible, TeePearl aims to maintain website features that support accessible use.

These measures can include attention to:

• clear heading structures;
• readable text;
• sufficient contrast;
• keyboard navigation;
• visible keyboard focus;
• meaningful link text;
• descriptive image alternatives where appropriate;
• properly labeled form fields;
• understandable form instructions and error messages;
• text resizing and zoom;
• logical page structure;
• mobile usability;
• clear buttons and interactive controls.

Accessibility should be considered in the actual functionality of the store rather than relying only on a policy statement or accessibility widget.

Keyboard Navigation

We aim for important website functions to be usable without requiring a mouse.

This includes, where technically supported:

• navigation menus;
• links;
• buttons;
• forms;
• product options;
• cart functions;
• other interactive controls.

Keyboard focus should remain visible so users can understand which element is currently selected.

If you encounter a feature that cannot reasonably be operated using a keyboard, please let us know.

Screen Readers and Assistive Technologies

We aim to make important website content understandable to customers who use screen readers and other assistive technologies.

This includes considering:

• meaningful headings and document structure;
• accessible names for buttons and links;
• appropriate descriptions for informative images;
• clear form labels and instructions;
• understandable notifications and error messages;
• logical navigation and reading order.

Compatibility can vary between browsers, devices, screen readers, and third-party applications.

If a particular assistive technology does not work correctly with a website feature, you may report the issue to our customer-service team.

Images

TeePearl uses product and editorial imagery throughout the website.

Where an image communicates relevant information, we aim to provide appropriate alternative text or another accessible way of understanding the content.

Purely decorative images may not require descriptive alternative text.

Product information should not depend solely on information embedded inside an image where equivalent text can reasonably be provided.

Text and Readability

We aim to present customer-facing information in a clear and readable format.

Users should generally be able to use browser or device functions to:

• increase text size;
• zoom into pages;
• adjust display settings.

We aim to avoid layouts that unnecessarily prevent normal browser zoom or text resizing.

If you experience text overlapping, disappearing, or becoming difficult to read when enlarged, please contact us.

Color and Contrast

Important information should not rely exclusively on color to communicate meaning.

We also aim to maintain sufficient contrast between text, controls, and their backgrounds where reasonably possible.

If a product variation is identified by color, additional text or other information should be provided where needed to understand the option.

Forms

Forms used on teepearl.com should, where technically possible, include:

• understandable labels;
• clear instructions;
• identifiable required fields;
• meaningful error information;
• usable keyboard interaction.

This may include forms used for:

• checkout;
• account functionality;
• email subscriptions;
• customer inquiries;
• order-related functions.

Where a form cannot be completed because of an accessibility barrier, customers may contact us for assistance through the email address provided below.

Product Information

We aim to make essential product information available in text rather than relying only on product photography.

Depending on the particular product, this can include:

• product name;
• price;
• available options;
• relevant product characteristics;
• material information where confirmed;
• sizing or measurements where applicable;
• availability.

If information on a product page is difficult for you to access, contact service@teepearl.com for assistance.

Cart and Checkout

TeePearl uses Shopify for its ecommerce infrastructure and checkout.

We aim to maintain an ordering process that customers can navigate and understand, including:

• adding products to the cart;
• reviewing the cart;
• entering customer information;
• entering delivery information;
• reviewing order information;
• selecting an available payment method;
• completing the purchase.

Some parts of checkout functionality are provided directly through Shopify and associated payment services.

If you encounter an accessibility barrier during checkout, please contact us so we can review the issue and assist where reasonably possible.

We will not ask you to provide full payment-card numbers, security codes, or passwords through ordinary email.

Payment Methods

TeePearl's confirmed United States payment methods are:

• Visa;
• Mastercard;
• Apple Pay;
• Google Pay;
• Shop Pay;
• Discover;
• Diners Club.

Payment availability may depend on your transaction, device, browser, and payment-provider eligibility. The payment methods actually available for your order are displayed at checkout.

Some wallet-based payment methods may have accessibility features or limitations controlled by the relevant provider rather than TeePearl.

If a payment-related accessibility issue prevents you from completing an order, please contact customer service so we can investigate available assistance.

Order Tracking

TeePearl uses Track123 for order and shipment tracking.

Tracking functionality may therefore include components supplied by a third-party service.

We aim for customers to be able to access their order-tracking information, but third-party components can sometimes introduce accessibility differences outside the direct design of the TeePearl theme.

If the tracking page is difficult for you to use, contact: service@teepearl.com.

Please include your order number so we can assist with the relevant shipment information.

Third-Party Services

Some parts of teepearl.com depend on third-party platforms or services.

Services identified in TeePearl's existing website information include:

• Shopify;
• Shopify Payments;
• Google Analytics;
• Google Ads;
• Omnisend;
• Klaviyo;
• Track123.

Some third-party interfaces, embeds, payment tools, or tracking functions may be controlled partly or entirely by those providers.

We cannot independently change every technical aspect of a third-party service, but accessibility issues affecting the customer experience can still be reported to us so that we can investigate appropriate next steps.

The presence of third-party technology does not eliminate the importance of reviewing accessibility within the overall customer experience.

Mobile Accessibility

TeePearl is intended to work across commonly used desktop, tablet, and mobile devices.

We aim to avoid issues such as:

• unnecessary horizontal scrolling;
• inaccessible navigation;
• controls that are too small to operate;
• clipped text;
• content that becomes unreadable when resized.

Actual presentation may vary depending on your device, browser, display settings, and assistive technology.

If you encounter a problem that occurs only on a particular device or screen size, please tell us which device and browser you were using, if you are comfortable sharing that information.

Known Limitations and Accessibility Barriers

Although we aim to improve accessibility, some website features may not function equally well for every user or assistive technology.

Areas that may require additional review include:

• third-party applications and embedded interfaces;
• payment-provider or wallet interactions;
• dynamic product-selection features;
• interactive menus and cart functions;
• order-tracking interfaces;
• forms and dynamically displayed messages;
• content added or changed during website updates.

These are areas for accessibility consideration, not a claim that each listed feature has been confirmed to contain a specific defect.

This statement does not represent a completed accessibility audit or an exhaustive inventory of barriers. Where a problem is identified, we aim to investigate and consider a suitable improvement or alternative.

Ongoing Improvements

Accessibility is not treated as a one-time task.

As teepearl.com develops, we may review and improve areas such as:

• navigation;
• contrast;
• focus behavior;
• form accessibility;
• image descriptions;
• text resizing;
• product templates;
• cart and checkout interactions;
• third-party application integration.

Changes to the Shopify theme or installed applications may require additional accessibility review.

Accessibility feedback can also help us identify issues that may not be apparent during routine website maintenance.

Alternative Assistance

If you cannot access information or complete a website function because of an accessibility barrier, contact us at: service@teepearl.com.

Where reasonably possible, we will try to provide the relevant information or assistance through an alternative accessible method.

This may include helping you locate product information, understand an order status, find relevant policy information, or access customer-service assistance.

For an existing order, please include your order number.

Do not send full payment-card numbers, security codes, passwords, or other sensitive authentication information by email.

Alternative assistance is intended to help customers access our services and does not replace our aim to improve the accessibility of the website itself.

Current Accessibility Status

This Accessibility Statement explains TeePearl's approach to accessibility and the areas we aim to support.

It should not be interpreted as a claim that teepearl.com has passed every accessibility test, satisfies every accessibility criterion, or is completely free from accessibility barriers.

Accessibility depends on the actual operation of the website, including its theme, content, forms, checkout, and third-party applications.

This statement is not a certification of compliance with the Americans with Disabilities Act (ADA) or any particular technical accessibility standard. Actual legal and technical compliance depends on the accessibility of the live website and the requirements that apply to its services.

We remain committed to considering accessibility issues and improving the customer experience where reasonably possible.

Updates to This Statement

TeePearl may update this Accessibility Statement to reflect changes to the website, its functionality, accessibility practices, or applicable requirements.

The date shown at the beginning of this page identifies when the statement was last updated.