Accessibility Statement

Accessibility Statement

Last updated: September 22, 2026

TeePearl is committed to making teepearl.com usable and accessible to as many people as reasonably possible, including customers who use assistive technologies.

TeePearl is an online jewelry store operated by Worldwide Apparel Group LLC.

If you experience difficulty accessing any part of our website, please contact us at service@teepearl.com.

Our Approach to Accessibility

Accessibility is an ongoing part of maintaining an online store.

We aim to consider accessibility across the customer journey, including:

  • website navigation;
  • product browsing;
  • product information;
  • forms;
  • shopping cart functionality;
  • checkout;
  • payment-related interactions;
  • order tracking;
  • customer-service information;
  • policy and help pages.

We do not claim that every page or feature is completely free from accessibility barriers.

As the website, theme, applications, and third-party services change, accessibility may also need to be reviewed and improved.

Accessibility Measures

Where reasonably possible, TeePearl aims to maintain website features that support accessible use.

These measures can include attention to:

  • clear heading structures;
  • readable text;
  • sufficient contrast;
  • keyboard navigation;
  • visible keyboard focus;
  • meaningful link text;
  • descriptive image alternatives where appropriate;
  • properly labeled form fields;
  • understandable form instructions and error messages;
  • text resizing and zoom;
  • logical page structure;
  • mobile usability;
  • clear buttons and interactive controls.

Accessibility should be considered in the actual functionality of the store rather than relying only on a policy statement or accessibility widget.

Keyboard Navigation

We aim for important website functions to be usable without requiring a mouse.

This includes, where technically supported:

  • navigation menus;
  • links;
  • buttons;
  • forms;
  • product options;
  • cart functions;
  • other interactive controls.

Keyboard focus should remain visible so users can understand which element is currently selected.

If you encounter a feature that cannot reasonably be operated using a keyboard, please let us know.

Images

TeePearl uses product and editorial imagery throughout the website.

Where an image communicates relevant information, we aim to provide appropriate alternative text or another accessible way of understanding the content.

Purely decorative images may not require descriptive alternative text.

Product information should not depend solely on information embedded inside an image where equivalent text can reasonably be provided.

Text and Readability

We aim to present customer-facing information in a clear and readable format.

Users should generally be able to use browser or device functions to:

  • increase text size;
  • zoom into pages;
  • adjust display settings.

We aim to avoid layouts that unnecessarily prevent normal browser zoom or text resizing.

Color and Contrast

Important information should not rely exclusively on color to communicate meaning.

We also aim to maintain sufficient contrast between text, controls, and their backgrounds where reasonably possible.

If a product variation is identified by color, additional text or other information should be provided where needed to understand the option.

Forms

Forms used on teepearl.com should, where technically possible, include:

  • understandable labels;
  • clear instructions;
  • identifiable required fields;
  • meaningful error information;
  • usable keyboard interaction.

This may include forms used for:

  • checkout;
  • account functionality;
  • email subscriptions;
  • customer inquiries;
  • order-related functions.

Product Information

We aim to make essential product information available in text rather than relying only on product photography.

Depending on the particular product, this can include:

  • product name;
  • price;
  • available options;
  • relevant product characteristics;
  • material information where confirmed;
  • sizing or measurements where applicable;
  • availability.

If information on a product page is difficult for you to access, contact service@teepearl.com for assistance.

Cart and Checkout

TeePearl uses Shopify for its ecommerce infrastructure and checkout.

We aim to maintain an ordering process that customers can navigate and understand, including:

  • adding products to the cart;
  • reviewing the cart;
  • entering customer information;
  • entering delivery information;
  • reviewing order information;
  • selecting an available payment method;
  • completing the purchase.

Some parts of checkout functionality are provided directly through Shopify and associated payment services.

If you encounter an accessibility barrier during checkout, please contact us so we can review the issue and assist where reasonably possible.

Payment Methods

Payment availability may depend on your transaction, device, browser, and payment-provider eligibility.

Where available, TeePearl's United States payment setup may include:

  • Visa;
  • Mastercard;
  • Apple Pay;
  • Google Pay;
  • Shop Pay;
  • Discover where supported;
  • Diners Club where supported.

Some wallet-based payment methods may have accessibility features or limitations controlled by the relevant provider rather than TeePearl.

Order Tracking

TeePearl uses Track123 for order and shipment tracking.

Tracking functionality may therefore include components supplied by a third-party service.

We aim for customers to be able to access their order-tracking information, but third-party components can sometimes introduce accessibility differences outside the direct design of the TeePearl theme.

If the tracking page is difficult for you to use, contact: service@teepearl.com

Please include your order number so we can assist with the relevant shipment information.

Third-Party Services

Some parts of teepearl.com depend on third-party platforms or services.

Confirmed services used by TeePearl include:

  • Shopify;
  • Shopify Payments;
  • Google Analytics;
  • Google Ads;
  • Omnisend;
  • Klaviyo;
  • Track123.

Some third-party interfaces, embeds, payment tools, or tracking functions may be controlled partly or entirely by those providers.

We cannot independently change every technical aspect of a third-party service, but accessibility issues affecting the customer experience can still be reported to us so that we can investigate appropriate next steps.

Mobile Accessibility

TeePearl is intended to work across commonly used desktop, tablet, and mobile devices.

We aim to avoid issues such as:

  • unnecessary horizontal scrolling;
  • inaccessible navigation;
  • controls that are too small to operate;
  • clipped text;
  • content that becomes unreadable when resized.

Actual presentation may vary depending on your device, browser, display settings, and assistive technology.

Ongoing Improvements

Accessibility is not treated as a one-time task.

As teepearl.com develops, we may review and improve areas such as:

  • navigation;
  • contrast;
  • focus behavior;
  • form accessibility;
  • image descriptions;
  • text resizing;
  • product templates;
  • cart and checkout interactions;
  • third-party application integration.

Changes to the Shopify theme or installed applications may require additional accessibility review.

Accessibility Feedback

If you experience an accessibility problem on teepearl.com, we want to know about it.

Please contact: service@teepearl.com

To help us identify the issue, you may include:

  • the page or feature you were trying to use;
  • a description of the problem;
  • the device or browser you were using, if relevant;
  • the assistive technology you were using, if you wish to tell us.

You are not required to provide disability or medical information in order to report an accessibility problem.

Alternative Assistance

If you cannot access information or complete a website function because of an accessibility barrier, contact us at: service@teepearl.com

Where reasonably possible, we will try to provide the relevant information or assistance through an alternative accessible method.

For an existing order, please include your order number.

Do not send full payment-card numbers, security codes, passwords, or other sensitive authentication information by email.

No Overstatement of Conformance

This Accessibility Statement explains TeePearl's approach to accessibility and the areas we aim to support.

It should not be interpreted as a claim that teepearl.com has passed every accessibility test, satisfies every accessibility criterion, or is completely free from accessibility barriers.

Accessibility depends on the actual operation of the website, including its theme, content, forms, checkout, and third-party applications.

Contact Information

TeePearl
Operated by Worldwide Apparel Group LLC

Email: service@teepearl.com
Website: teepearl.com

If your message concerns accessibility, please mention Accessibility in your subject line or first sentence so that your request can be identified appropriately.