Shipping & Delivery Policy

Last updated: September 22, 2026

This Shipping & Delivery Policy applies to orders placed through teepearl.com.

TeePearl is operated by Worldwide Apparel Group LLC.

Customer service: service@teepearl.com

1. Where We Ship

TeePearl currently serves customers in the United States.

Availability to a particular delivery address is confirmed during checkout. If our checkout does not accept a destination, we are currently unable to ship an order there through the website.

2. Order Processing

Orders are normally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing includes the time needed to prepare the order before it is handed to the shipping carrier.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or applicable public holidays begin processing on the next business day.

Processing time is separate from transit time.

3. Transit Time

After an order has been dispatched, standard shipping normally takes approximately 6–12 business days.

Transit time begins once the parcel has been handed to the carrier.

Business days are Monday through Friday, excluding applicable public holidays.

4. Estimated Total Delivery Time

Our normal estimated total delivery timeframe is:

The total estimated delivery time is calculated from the processing and transit periods above.

Delivery estimates are provided for guidance and are not a guarantee that every parcel will arrive on a particular date.

5. Order Cut-Off Time

The daily order cut-off time is 5:00 PM (17:00) Central Time (CT), Monday through Friday.

Orders placed before the cut-off on a business day enter the normal 1–3 business-day processing period for that day.

Orders placed after the cut-off, on weekends, or on applicable public holidays are treated as received on the next business day for processing purposes.

The cut-off time determines when an order enters the processing schedule. It is not a same-day dispatch promise.

6. Shipping Costs

Any shipping charge applicable to your order will be clearly displayed during checkout before you complete your purchase.

The amount shown at checkout for your order is the applicable shipping charge for the selected delivery option and destination.

We do not add undisclosed shipping charges after an order has been placed.

7. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully.

If you notice an error in your delivery information, contact service@teepearl.com as soon as possible and include your order number.

An order confirmation confirms that we have received the order. It does not mean that the parcel has already been dispatched.

8. Shipping Confirmation and Tracking

When tracking information becomes available, it may be sent to the email address associated with your order.

Where tracking is available, you can use the tracking number or tracking link to follow the shipment.

Tracking information may not display movement immediately after a shipping label or tracking number is created. Carrier systems can require additional time before the first tracking event appears.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

9. Split Shipments

Some orders containing multiple products may be shipped in more than one parcel.

If your order is split:

• individual parcels may arrive on different dates;
• each parcel may have separate tracking information;
• receiving only part of the order does not necessarily mean that items are missing.

If all expected parcels have been delivered and an item is still missing, contact service@teepearl.com.

10. Delivery Estimates

Delivery estimates may be affected by circumstances outside the ordinary shipping process.

Examples can include:

• carrier delays;
• unusually high shipment volumes;
• public holidays;
• severe weather;
• transportation disruptions;
• customs or border processing where applicable;
• incomplete or inaccurate delivery information;
• circumstances outside our reasonable control.

We will not intentionally represent an estimated delivery date as guaranteed when delivery ultimately depends on third-party carriers or other external circumstances.

11. Delivery Address

Customers are responsible for entering complete and accurate delivery information during checkout.

Please check:

• recipient name;
• street and house or building number;
• apartment, suite or unit number where applicable;
• city;
• state;
• ZIP code;
• other information required by the carrier.

If you discover an error after ordering, contact service@teepearl.com immediately.

We will try to update the information if the order has not yet progressed too far through fulfilment, but we cannot guarantee that an address can be changed after processing has started.

12. Address Changes After Dispatch

Once an order has been dispatched, TeePearl may no longer be able to change its destination.

Any delivery modification offered directly by the carrier is subject to that carrier's own systems and conditions.

Do not assume that contacting us after dispatch automatically redirects the parcel.

13. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, the carrier may:

• attempt another delivery;
• hold the parcel;
• return the shipment;
• request additional information.

If a parcel is returned because of an address problem, contact us so we can review the shipment and determine the appropriate next step.

Any additional costs arising solely from incorrect customer-supplied delivery information may be taken into account where permitted by applicable law.

14. Tracking Shows “Delivered”

If tracking shows that your parcel was delivered but you cannot locate it, we recommend first:

• checking around the delivery location;
• checking with other members of the household;
• checking with neighbors where appropriate;
• checking any safe location used by the carrier;
• reviewing the carrier's tracking details.

Carrier tracking systems can occasionally mark a parcel delivered shortly before the physical handover is completed.

If the parcel still cannot be located, contact service@teepearl.com with your order number and tracking information so we can review the situation.

15. Lost Shipments

If tracking indicates that a parcel may have been lost during shipment, contact us at service@teepearl.com.

We may need to investigate the shipment with the carrier before determining the appropriate resolution.

The outcome will depend on the circumstances of the shipment and any rights available under applicable law.

Customers are not required to resolve a carrier problem alone where TeePearl remains responsible for fulfilling the order.

16. Damaged Parcels

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product itself is damaged, contact service@teepearl.com and include:

• your order number;
• a description of the problem;
• photographs of the product where reasonably useful;
• photographs of the packaging where relevant.

This information helps us determine what happened and provide the appropriate solution.

Damage caused during delivery is not treated as an ordinary change-of-mind return.

17. Wrong or Missing Items

If your order contains the wrong item or an item is genuinely missing after all parcels have been delivered, contact service@teepearl.com.

Please provide your order number and explain which item is affected.

Where TeePearl has supplied the wrong product or failed to supply an ordered product, we will handle the matter separately from an ordinary customer-paid change-of-mind return.

18. Delayed Orders

A parcel is not automatically considered lost merely because it is taking longer than the estimated timeframe.

If your order remains in transit after the normal estimated 7–15 business-day total delivery window, you may contact us so we can review the tracking information and shipment status.

We will not require you to wait an unreasonable additional period before raising a genuine delivery issue.

19. Refused or Unclaimed Parcels

Please do not intentionally refuse delivery simply because you have changed your mind about an order.

A refused or unclaimed parcel can take additional time to move through the carrier's return network and may not be routed directly to our designated customer return centre.

If you no longer want an order that is already in transit, accept the delivery and follow the applicable return procedure in our Returns & Refunds Policy.

20. Returns Are Separate From Shipping

The address used to fulfil or transport an order is not necessarily the address to which customer returns must be sent.

Returns must be handled according to our Returns & Refunds Policy.

Our designated customer return centre is separate from the legal business address of Worldwide Apparel Group LLC and may also be different from the location from which a parcel entered the carrier network.

Do not return a product to an address shown on the original shipping parcel unless that address also appears as the designated return address in our Returns & Refunds Policy.

21. Shipping Origin

TeePearl does not represent every order as being dispatched from a local United States warehouse.

Shipment routing and fulfilment arrangements may vary.

The tracking information provided for your individual order is the most relevant source for the physical movement of that particular shipment.

22. Taxes and Other Charges

Any amounts charged directly by TeePearl as part of your online purchase will be shown during checkout before the order is completed.

Additional charges imposed independently by a governmental authority, financial institution, carrier or other third party may depend on the circumstances of the transaction and applicable rules.

We do not describe an external charge as being collected by TeePearl unless it is actually included in the checkout total.

23. Order Changes and Cancellations

If you would like to change or cancel an order, contact service@teepearl.com as soon as possible.

We will try to accommodate the request if the order has not yet progressed too far through processing.

However, an order cannot always be changed or cancelled once fulfilment has started or the parcel has been dispatched.

If the order has already been shipped, an eligible item can be returned after delivery in accordance with our Returns & Refunds Policy.

24. Carrier Responsibility and Customer Rights

We use third-party shipping and logistics services to transport orders.

The involvement of a third-party carrier does not automatically remove any responsibility TeePearl may have toward the customer under applicable law.

If a genuine delivery problem occurs, contact TeePearl rather than assuming that you must resolve the entire matter directly with the carrier.

25. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping processes, delivery services, or applicable requirements.

The current version will be published on teepearl.com.

Any mandatory rights applying to an order are not removed merely because this policy is updated later.

26. Contact

For questions about shipping or an existing order:

TeePearl
Operated by Worldwide Apparel Group LLC

Email: service@teepearl.com

Website: teepearl.com

When contacting us about an existing order, please include your order number.