Shipping policy

Last updated: November 6, 2026

This Shipping & Delivery Policy explains how orders placed through teepearl.com are processed, shipped, tracked, and delivered.

TeePearl is an online jewelry store operated by Worldwide Apparel Group LLC.

We aim to provide clear information about processing times, estimated delivery periods, shipping charges, tracking, and the assistance available if a delivery problem occurs.

Customer service: service@teepearl.com

Nothing in this Policy excludes or restricts consumer rights or remedies that cannot lawfully be excluded under applicable law.

1. Where We Ship

TeePearl currently serves customers in the United States.

Availability to a particular delivery address is confirmed during checkout.

If our checkout does not accept a destination, we are currently unable to ship an order there through the website.

Delivery availability may depend on the selected destination, product, and applicable shipping services.

2. Order Processing

Orders are normally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed, subject to the order cut-off time described in Section 5.

Processing includes the time needed to prepare the order before it is handed to the shipping carrier.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or applicable public holidays normally begin processing on the next business day.

Processing time is separate from transit time.

The processing period is not a promise that every order will be dispatched on the same day it is placed.

3. Transit Time

After an order has been dispatched, standard shipping normally takes approximately 6–12 business days.

Transit time begins when the parcel has been handed to the shipping carrier.

This transit estimate is separate from the order-processing period.

Actual transit times may vary depending on the shipping carrier, destination, routing, and circumstances affecting transportation.

4. Estimated Total Delivery Time

Our standard estimated total delivery timeframe for United States orders is:

The total estimated delivery period combines the normal order-processing and transit periods.

These estimates are provided for guidance and are not a guarantee that every parcel will arrive on a particular date.

Any shipment date or delivery commitment specifically agreed for your order remains subject to applicable law.

If we cannot meet an applicable promised shipment timeframe, we will address the delay according to Section 18 and applicable consumer-protection requirements.

5. Order Cut-Off Time

The daily order cut-off time is 5:00 PM (17:00) Central Time (CT), Monday through Friday, excluding applicable public holidays.

Central Time refers to the applicable United States Central Time zone, observing Central Standard Time (CST, UTC−6) or Central Daylight Time (CDT, UTC−5) according to the time of year.

Orders placed before the cut-off on an eligible business day enter the normal processing schedule for that day.

Orders placed at or after the cut-off, on weekends, or on applicable public holidays are treated as received on the next business day for processing purposes.

The cut-off time determines when an order enters the processing schedule. It is not a same-day dispatch or same-day delivery promise.

6. Shipping Costs

Any shipping charge applicable to your order will be displayed during checkout before you complete your purchase.

The shipping amount shown at checkout is the applicable charge for the selected delivery option and destination.

We do not intentionally add undisclosed shipping charges after an order has been placed.

Original delivery charges are any fees paid to have your order shipped from the fulfilment location to your delivery address.

Return shipping charges are separate costs incurred when sending an item back from your location to the designated customer return center.

For ordinary voluntary change-of-mind returns, customers are responsible for the direct return shipping cost under our published return conditions. Different rules may apply to defective, damaged, incorrectly supplied, or otherwise non-conforming goods.

Whether an original delivery charge is refundable depends on the circumstances, applicable return terms, and mandatory legal requirements.

For complete information, review our Returns & Refunds Policy.

7. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and check that the relevant order and delivery information is correct.

If you notice an error in your delivery information, contact service@teepearl.com as soon as possible and include your order number.

An order confirmation acknowledges receipt of your order. It does not mean that the parcel has already been dispatched.

8. Shipping Confirmation and Tracking

When tracking information becomes available, it may be sent to the email address associated with your order.

Where tracking is available, you can use the tracking number or tracking link provided with your shipment information to follow the parcel.

TeePearl uses Track123 for order and shipment tracking.

Tracking information may not display movement immediately after a shipping label or tracking number is created.

Carrier systems can require additional time before the first tracking event appears.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

If you experience difficulty accessing your tracking information, contact customer service and provide your order number.

9. Split Shipments

Some orders containing multiple products may be shipped in more than one parcel.

If your order is divided into separate shipments:

• individual parcels may arrive on different dates;
• each parcel may have separate tracking information;
• receiving only part of the order does not necessarily mean that items are missing.

If all expected parcels have been delivered and an item is still missing, please contact service@teepearl.com.

Please include your order number and identify the item that has not arrived.

10. Delivery Estimates

Delivery estimates may be affected by circumstances outside the ordinary shipping process.

Examples include:

• carrier delays;
• unusually high shipment volumes;
• public holidays;
• severe weather;
• transportation disruptions;
• customs or border processing where applicable;
• incomplete or inaccurate delivery information;
• circumstances outside our reasonable control.

We will not intentionally represent an estimated delivery date as guaranteed where delivery depends on third-party carriers or external circumstances.

However, the use of delivery estimates does not remove our obligations concerning shipping representations, delayed shipment notices, order cancellations, refunds, or other matters governed by applicable law.

11. Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

Please check:

• recipient name;
• street and house or building number;
• apartment, suite, or unit number where applicable;
• city;
• state;
• ZIP code;
• other information required by the carrier.

If you discover an error after ordering, contact service@teepearl.com as soon as possible.

We will try to update the information if the order has not progressed too far through fulfilment, but an address change cannot always be completed after processing has started.

12. Address Changes After Dispatch

Once an order has been dispatched, TeePearl may no longer be able to change its delivery destination.

Any delivery modification offered directly by the carrier is subject to that carrier's systems, available services, and applicable conditions.

Contacting us after dispatch does not automatically redirect a parcel.

If you need assistance, contact customer service with your order number and the relevant details.

13. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, the shipping carrier may:

• attempt another delivery;
• hold the parcel;
• return the shipment;
• request additional information.

If a parcel is returned because of an address problem, contact us so we can review the shipment and determine the appropriate next step.

Any additional costs arising solely from incorrect customer-supplied delivery information may be taken into account where permitted by applicable law and appropriately disclosed.

We will consider the circumstances of the delivery issue before determining whether additional action or payment is appropriate.

14. Tracking Shows "Delivered"

If tracking shows that your parcel was delivered but you cannot locate it, we recommend first:

• checking around the delivery location;
• checking with other members of your household;
• checking with neighbors where appropriate;
• checking any safe location used by the carrier;
• reviewing the carrier's tracking details.

Carrier tracking systems can occasionally mark a parcel as delivered shortly before the physical handover is completed.

If the parcel still cannot be located, contact service@teepearl.com with your order number and tracking information.

We will review the available information and investigate the situation where appropriate.

A carrier's delivered status does not automatically resolve every genuine non-delivery claim or remove any responsibility that applies under law.

15. Lost Shipments

If tracking indicates that a parcel may have been lost during shipment, please contact us at service@teepearl.com.

We may need to investigate the shipment with the carrier before determining an appropriate resolution.

The outcome will depend on the circumstances of the shipment and any rights available under applicable law.

Customers are not required to resolve a carrier problem alone where TeePearl remains responsible for fulfilling the order.

Where required by law, an appropriate replacement, refund, or other remedy will be provided.

16. Damaged Parcels

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product itself is damaged, contact service@teepearl.com and include:

• your order number;
• a description of the problem;
• photographs of the product where reasonably useful;
• photographs of the packaging where relevant.

This information helps us understand the issue and determine an appropriate solution.

Damage caused during delivery is not treated as an ordinary change-of-mind return.

The available remedy and responsibility for any necessary return shipping will be assessed under applicable law and the circumstances of the issue.

17. Wrong or Missing Items

If your order contains the wrong item or an item is genuinely missing after all expected parcels have been delivered, contact service@teepearl.com.

Please provide your order number and explain which item is affected.

Where TeePearl has supplied the wrong product or failed to supply an ordered item, we will handle the matter separately from an ordinary customer-paid change-of-mind return.

We will review the issue and provide the appropriate remedy, subject to applicable law.

18. Delayed Orders

A parcel is not automatically considered lost merely because delivery is taking longer than the estimated timeframe.

If your order remains in transit after the normal estimated 7–15 business-day total delivery window, you may contact us so we can review its tracking information and shipment status.

We will not require you to wait an unreasonable additional period before raising a genuine delivery issue.

Shipment delays before dispatch: Under applicable United States consumer-protection law, including the FTC's Mail, Internet, or Telephone Order Merchandise Rule where applicable, a seller must have a reasonable basis for its promised shipment timeframe.

If TeePearl determines that it cannot ship an order within the applicable promised shipment period, we will provide the legally required delay notice and applicable cancellation or refund options.

Where required, the notice will provide a revised shipment date or explain that one cannot reasonably be provided, and will explain how the customer may cancel and receive a prompt refund.

Customer consent to a shipment delay will be handled according to the applicable Rule. We will not assume that every instance of customer silence constitutes consent.

If the order must be cancelled because the required shipment cannot be completed or a delay is not properly accepted, we will issue the applicable refund within the legally required timeframe.

Where no merchandise from the order can be shipped and the applicable Rule requires cancellation and refund, the refund includes the original shipping and other order charges required by that Rule.

For a partially fulfilled order, the refund will be calculated according to the items supplied, the original charges, and applicable law.

For questions about a delayed order, please contact service@teepearl.com.

19. Refused or Unclaimed Parcels

If you no longer want an order that has already been dispatched, we recommend contacting customer service before refusing delivery or leaving the parcel unclaimed.

A refused or unclaimed parcel can take additional time to move through the carrier's network and may not be routed directly to our designated customer return center.

Where appropriate, accepting delivery and following the applicable return procedure may help avoid processing complications.

The appropriate treatment of a refused or unclaimed parcel, including any additional costs or refund obligations, depends on the circumstances and applicable law.

Nothing in this section removes a statutory cancellation, refund, or other consumer right.

20. Returns Are Separate From Shipping

The address used to fulfil or transport an order is not necessarily the address to which customer returns must be sent.

Returns must be handled according to the conditions and instructions in our Returns & Refunds Policy.

Our designated customer return center is separate from the legal business address of Worldwide Apparel Group LLC and may also be different from the location where a parcel entered the carrier network.

Designated customer return center:

The return center above is not the registered business address of Worldwide Apparel Group LLC.

For ordinary voluntary change-of-mind returns, customers are responsible for arranging and paying the direct return shipping cost under the published return conditions.

International shipping to the return center in China may involve substantial postage costs.

Different responsibilities and remedies may apply to defective, damaged, incorrectly supplied, or otherwise non-conforming goods.

We recommend contacting customer service for return instructions and assistance with identifying your parcel. The physical return address is publicly available without requiring prior customer-service approval.

Do not send returns to an address printed on the original shipping parcel unless that address is also confirmed as the correct return destination.

21. Shipping Origin

TeePearl operates as an online jewelry store and does not represent every order as being dispatched from a local United States warehouse.

Shipment routing, fulfilment arrangements, and logistics providers may vary depending on the order.

Some shipments may move through international fulfilment or transportation networks.

The tracking information provided for your individual order is the most relevant source for the physical movement of that particular shipment.

The shipping origin of an order should not be confused with TeePearl's legal business address or designated customer return center.

22. Taxes and Other Charges

Any amounts charged directly by TeePearl as part of your online purchase will be shown during checkout before the order is completed.

This includes applicable shipping charges and taxes collected through checkout where relevant.

Additional charges imposed independently by a governmental authority, financial institution, carrier, or other third party may depend on the circumstances of the transaction and applicable rules.

We do not describe an external charge as being collected by TeePearl unless it is actually included in the checkout total.

Any mandatory charges that TeePearl is required to disclose or collect will be handled in accordance with applicable law.

23. Order Changes and Cancellations

If you would like to change or cancel an order, contact service@teepearl.com as soon as possible.

Please include your order number and a description of the requested change.

We will try to accommodate your request if the order has not progressed too far through processing.

However, an ordinary change or cancellation request cannot always be completed once fulfilment has started or the parcel has been dispatched.

If the order has already been shipped, eligible items may be returned after delivery according to our Returns & Refunds Policy.

This operational cancellation process does not override legally required cancellation, refund, or delay-related rights, including those applicable to merchandise that cannot be shipped within the promised timeframe.

24. Carrier Responsibility and Customer Rights

We use third-party shipping carriers and logistics providers to transport orders.

The involvement of an independent carrier does not automatically remove any responsibility TeePearl may have toward the customer under applicable law.

If a genuine delivery problem occurs, contact TeePearl rather than assuming that you must resolve the entire matter directly with the carrier.

Where appropriate, we may investigate with the carrier and review the relevant shipping information.

Nothing in this Policy excludes or restricts rights or remedies available under applicable federal or state consumer-protection laws.

25. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping processes, fulfilment arrangements, delivery services, or applicable legal requirements.

The current version will be published on teepearl.com.

The date displayed at the beginning of this Policy identifies when the displayed version was last updated.

Changes to this Policy do not retroactively remove contractual or mandatory rights that already apply to orders placed before an update.

26. Contact

For questions about shipping, delivery, tracking, or an existing order, please contact:

TeePearl
Operated by Worldwide Apparel Group LLC

Email: service@teepearl.com

Website: teepearl.com

When contacting us about an existing order, please include your order number whenever possible.

The business address above is not the designated customer return address. Customer returns are handled through the separate return center listed in Section 20 and our Returns & Refunds Policy.