Returns & Refunds Policy

Last updated: September 22, 2026

This Returns & Refunds Policy applies to purchases made through teepearl.com.

TeePearl is operated by Worldwide Apparel Group LLC.

Customer service: service@teepearl.com

1. 30-Day Return Period

TeePearl offers a 30-calendar-day voluntary return period.

Eligible products may be returned within 30 calendar days after you receive your order.

For an ordinary change-of-mind return, the product must be returned in substantially the same condition in which it was received. It must not have been worn, used, altered, intentionally damaged, or otherwise handled beyond what is reasonably necessary to inspect the product.

Where applicable, please also return any original packaging, accessories, protective materials, tags, or other components supplied with the product.

Our 30-day commercial return period does not limit any rights you may have under applicable law in relation to defective, damaged, incorrectly supplied, misdescribed, or otherwise non-conforming goods.

2. How to Return an Item

You may contact our customer service team at service@teepearl.com if you need assistance with a return.

When contacting us, please include your order number so we can identify your purchase.

You do not need to contact us simply to obtain our return address. The return address is published directly in this policy.

Before shipping a return, please:

• make sure the item is being returned within the applicable return period;
• package the product securely;
• include your order number or other information that allows us to identify the return;
• keep your shipping receipt and tracking information until the return has been completed.

3. Return Address

Returns under this policy must be sent to the following designated return centre:

Please do not send returns to the registered office of Worldwide Apparel Group LLC unless TeePearl has specifically instructed you in writing to do so.

The return centre and the legal business address of Worldwide Apparel Group LLC serve different purposes.

4. Return Shipping Costs

For an ordinary change-of-mind return, the customer is responsible for arranging and paying the direct cost of returning the goods to the return address above.

Return shipping costs may vary depending on the carrier, shipping service, parcel size, weight, and country of origin.

We recommend using a trackable shipping method and retaining proof of shipment until your return has been processed.

TeePearl does not normally reimburse return shipping costs for ordinary change-of-mind returns unless we expressly agree otherwise or applicable law requires otherwise.

5. Damaged, Defective, Incorrect, or Misdescribed Items

A problem with the goods is handled separately from an ordinary change-of-mind return.

If you receive an item that is:

• damaged;
• defective;
• incorrectly supplied;
• materially different from what you ordered; or
• otherwise not as described,

please contact us at service@teepearl.com as soon as reasonably possible.

Please include your order number and a description of the issue.

Where relevant, we may ask you to provide photographs of the product, packaging, or shipping label so we can investigate what happened.

Do not automatically return a defective or incorrectly supplied product at your own expense before receiving the appropriate instructions from us.

Where TeePearl is responsible for the issue, we will provide the appropriate remedy and handle the associated return costs where required by applicable law.

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded.

6. Items That May Not Qualify for a Voluntary Return

A return may be refused under our voluntary 30-day change-of-mind policy if the product:

• has been worn or used beyond what is reasonably necessary to inspect it;
• has been altered or modified;
• has been intentionally damaged after delivery;
• is returned materially incomplete;
• is specifically identified before purchase as non-returnable where such a restriction is lawful.

These limitations do not remove any rights you may have in relation to defective, damaged, incorrectly supplied, misdescribed, or otherwise non-conforming goods.

7. Jewelry and Hygiene

Jewelry should be handled carefully when deciding whether to keep an item.

Where a product is subject to a lawful hygiene-related return restriction, that restriction will be clearly communicated where applicable.

We do not automatically treat all jewelry as non-returnable simply because it has been delivered.

Any return restriction must be applicable to the particular product and circumstances.

8. Return Inspection

Once your return reaches the designated return centre, the returned item may be inspected to confirm:

• the order it belongs to;
• whether it was returned within the applicable period;
• the condition of the item;
• whether the return meets the requirements of this policy.

If additional information is needed to identify or assess the return, we may contact you.

9. Refunds

If your return is accepted, the applicable refund will normally be issued to the original payment method used for the purchase.

We do not normally issue refunds through a different payment method unless this is necessary, agreed with you, or required by applicable law.

The time it takes for a completed refund to appear in your account can depend on your bank, card issuer, or payment provider.

After TeePearl has issued the refund, your payment provider may require additional processing time before the funds appear in your account.

This may take up to 10 business days, depending on the payment provider.

Business days are Monday through Friday, excluding applicable public holidays.

If more than 10 business days have passed since we confirmed that a refund was issued, please contact us at service@teepearl.com.

10. Original Shipping Charges

If you paid an original shipping charge for your order, that charge is not normally refunded as part of an ordinary voluntary change-of-mind return unless applicable law requires otherwise.

Where the return results from a defective, damaged, incorrectly supplied, or otherwise non-conforming product, any treatment of the original shipping cost will be handled in accordance with applicable law and the circumstances of the order.

11. Exchanges

TeePearl does not operate an automatic exchange program.

If you would like a different product, size, style, or variation, the normal process is to return the eligible item in accordance with this policy and place a new order.

If you are unsure how to proceed, contact service@teepearl.com.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at service@teepearl.com.

We will try to accommodate the request if the order has not yet entered fulfilment or been dispatched.

However, we cannot guarantee that an order can be changed or cancelled once processing has started.

If an order has already been dispatched and the item is eligible for return, you may return it after delivery in accordance with this policy.

13. Refused or Unclaimed Deliveries

Please do not rely on refusing delivery or failing to collect a parcel as a substitute for following the return process.

A parcel that is refused, unclaimed, or returned by the carrier may take additional time to reach the appropriate facility and may involve carrier charges or other complications.

If a parcel is being returned to sender, contact service@teepearl.com so we can review the shipment and determine the appropriate next step.

14. Return Shipping and Proof of Shipment

For ordinary change-of-mind returns, you may choose the carrier you wish to use.

We strongly recommend using a shipping service that provides:

• proof of shipment; and
• end-to-end tracking where available.

Please keep your tracking information until the return has been completed.

If a returned parcel cannot be located and there is no evidence that it reached the designated return centre, we may be unable to process the return or refund.

15. Parcels Lost During Return Shipping

For a customer-arranged change-of-mind return, responsibility for the parcel while it is being transported back may depend on the carrier and applicable law.

If your return shipment appears to be lost, first contact the carrier using your tracking information.

You may also contact TeePearl if you need information relating to your order or return destination.

16. Partial Orders and Multiple Items

If your order contains multiple products, you may return only the eligible item or items you no longer wish to keep.

Please make sure the returned products can be clearly matched to your original order.

If products from the same order are shipped separately, the applicable return period is assessed based on the delivery of the relevant item, subject to applicable law.

17. Promotional and Discounted Items

A product is not automatically excluded from our voluntary return policy merely because it was purchased at a discounted or promotional price.

Eligible sale or discounted products may be returned under the same general conditions described in this policy unless a lawful product-specific restriction was clearly disclosed before purchase.

18. Refunds for Promotional Orders

Where an order benefited from a multi-item promotion, bundle discount, order-level discount, or similar offer, returning part of the order may affect the amount that remains eligible for the original promotion.

Any refund calculation will reflect the actual amount paid and the applicable promotion terms.

We will not use a return to create an artificial charge beyond the legitimate effect of the original promotion.

19. Payment Provider Processing

A refund being marked as issued by TeePearl does not always mean that it will immediately appear on your bank or card statement.

Financial institutions and payment providers control their own posting times.

If you have received confirmation that a refund has been issued but cannot see it after the expected processing period, please first check with your payment provider and then contact us if further assistance is needed.

20. Abuse of the Return Process

TeePearl may take reasonable steps to investigate suspected return fraud or abuse.

Examples may include intentionally returning a different product, materially altering an item before returning it, or providing false order information.

This does not affect legitimate customers exercising their rights or using the return policy normally.

21. Policy Changes

We may update this Returns & Refunds Policy from time to time to reflect changes to our processes, services, or applicable requirements.

The version that applies to your purchase will be determined by the terms and information applicable to your order and any mandatory rights that apply.

The current version will remain available on teepearl.com.

22. Contact

For questions about a return or refund, contact:

TeePearl
Operated by Worldwide Apparel Group LLC

Email: service@teepearl.com

Website: teepearl.com

Please include your order number when contacting us about an existing purchase.