Refund policy
Last updated: November 6, 2026
IMPORTANT: PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BEFORE SENDING A RETURN.
PLEASE REQUEST RETURN INSTRUCTIONS BEFORE SHIPPING YOUR ITEMS.
To help us identify and process your return correctly, please contact service@teepearl.com with your order number and the item or items you wish to return. We can provide return instructions and a reference where applicable. Unannounced or unidentifiable parcels may cause processing delays.
Our return address is publicly available in Section 18 below. Contacting customer service is not required merely to obtain the address, and exercising any applicable statutory withdrawal or cancellation right does not require our prior approval.
This Returns & Refunds Policy applies to purchases made through teepearl.com.
TeePearl is operated by Worldwide Apparel Group LLC.
Customer service: service@teepearl.com
This policy explains our voluntary return conditions, return procedures, return shipping costs, refunds, and the rights that may apply under consumer protection laws.
Nothing in this policy excludes, limits, or replaces consumer rights that cannot lawfully be excluded or restricted.
1. 30-Day Return Period
TeePearl offers a 30-calendar-day voluntary return period.
Eligible products may be returned within 30 calendar days after you receive your order.
For an ordinary change-of-mind return, the product must be returned in substantially the same condition in which it was received. It must not have been worn, used, altered, intentionally damaged, or otherwise handled beyond what is reasonably necessary to inspect the product.
Where applicable, please also return any original packaging, accessories, protective materials, tags, or other components supplied with the product.
Our 30-day commercial return period does not limit any rights you may have under applicable law in relation to defective, damaged, incorrectly supplied, misdescribed, or otherwise non-conforming goods.
Statutory consumer rights
Depending on your country of residence and the laws applicable to your purchase, you may have statutory cancellation, withdrawal, refund, or other consumer rights separate from our voluntary 30-day return policy.
Where an applicable statutory withdrawal right exists, you may exercise that right without giving a reason and without obtaining prior approval from TeePearl. Any mandatory statutory deadline, return procedure, refund entitlement, or exception takes precedence over conflicting voluntary return conditions.
For qualifying distance purchases by consumers in the European Union, the statutory withdrawal period is generally 14 calendar days from receipt of the goods, subject to the applicable rules for multiple deliveries and lawful exceptions. Consumers may communicate an unequivocal withdrawal statement through a legally valid channel, including service@teepearl.com.
Where applicable law requires an additional online withdrawal function, that function is a separate option and does not replace the consumer's other legally permitted ways of withdrawing.
The commercial return conditions below must be read subject to any mandatory statutory rights applicable to the customer.
2. How to Return an Item
For a voluntary return, we recommend following these four steps:
- Contact customer service. Email service@teepearl.com with your order number and the item or items you wish to return. If the item is damaged, defective, or incorrect, describe the issue and provide photographs where relevant and reasonably available.
- Review the return instructions. Our team can help identify the applicable return process and provide a return reference where appropriate. The full physical return address is already published in Section 18.
- Package and send the item. Securely package the eligible product, include your order number or other identifying information, and ship it to the designated return centre using an appropriate carrier.
- Keep your shipping records. Retain your shipping receipt and tracking information. You may share the tracking details with customer service to help us identify your return.
Please ensure that the item is returned within the applicable return period and in accordance with the relevant conditions.
We recommend requesting instructions before dispatch to avoid unnecessary delays, but contacting customer service, obtaining a return reference, or receiving discretionary approval is not a precondition for exercising an applicable statutory withdrawal right.
You do not need to contact us simply to obtain our return address.
3. Return Shipping Costs
Original delivery costs and return shipping costs are two separate charges.
- Original delivery costs: Any shipping fee charged when TeePearl originally delivered your order to you.
- Return shipping costs: The cost of sending an item from your location back to the designated return centre in China.
Ordinary change-of-mind returns
For an ordinary voluntary change-of-mind return, the customer is responsible for arranging and paying the direct cost of returning the goods to the designated return centre, unless TeePearl expressly agrees otherwise or applicable law requires a different arrangement.
Return shipping costs may vary depending on the carrier, shipping service, parcel size, weight, and country of origin.
Because our designated return centre is located in China, customers returning goods from another country should consider the cost of international return shipping before selecting a carrier.
We recommend using a trackable shipping method and retaining proof of shipment until your return has been completed.
Tracking and additional shipping insurance are recommendations rather than mandatory conditions for exercising statutory consumer rights.
TeePearl does not normally reimburse customer-arranged return shipping costs for ordinary voluntary change-of-mind returns unless we expressly agree otherwise or applicable law requires otherwise.
Defective, damaged, incorrect, or non-conforming goods
Where TeePearl is responsible for a defective, damaged, incorrectly supplied, or otherwise non-conforming product, we will handle return shipping costs in accordance with applicable consumer protection law.
Customers will not be required to bear return costs that TeePearl is legally responsible for paying.
Please contact customer service before purchasing a return shipping label for a defective or incorrectly supplied product so that the appropriate remedy and shipping arrangements can be established.
4. Damaged, Defective, Incorrect, or Misdescribed Items
A problem with the goods is handled separately from an ordinary change-of-mind return.
If you receive an item that is:
- damaged;
- defective;
- incorrectly supplied;
- materially different from what you ordered; or
- otherwise not as described or non-conforming,
please contact us at service@teepearl.com as soon as reasonably possible.
Please include your order number and a description of the issue.
Where relevant, we may ask you to provide photographs of the product, packaging, or shipping label so we can investigate what happened.
Photographs may help us resolve a problem more efficiently, but they do not replace or restrict statutory remedies where such evidence is not legally required.
Do not automatically return a defective or incorrectly supplied product at your own expense before receiving the appropriate instructions from us.
Where TeePearl is responsible for the issue, we will provide the appropriate remedy, which may include repair, replacement, a price reduction, or a refund, depending on the circumstances and applicable law.
Where required by law, TeePearl will cover the necessary costs associated with providing that remedy, including applicable return shipping costs.
Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded.
5. Items That May Not Qualify for a Voluntary Return
A return may be refused under our voluntary 30-day change-of-mind policy if the product:
- has been worn or used beyond what is reasonably necessary to inspect it;
- has been altered or modified;
- has been intentionally damaged after delivery;
- is returned materially incomplete; or
- is specifically identified before purchase as non-returnable where such a restriction is lawful.
Any exclusion or restriction must be appropriate to the particular product, the applicable voluntary return conditions, and the law governing the purchase.
These limitations do not remove any rights you may have in relation to defective, damaged, incorrectly supplied, misdescribed, or otherwise non-conforming goods.
Where statutory withdrawal rights apply, only legally permitted exceptions and rules concerning handling or diminished value may affect those rights.
Discounted or promotional products are not automatically excluded merely because their purchase price was reduced.
6. Jewelry and Hygiene
Jewelry should be handled carefully when deciding whether to keep an item.
Where a product is subject to a lawful hygiene-related return restriction, that restriction will be clearly communicated where applicable.
We do not automatically treat all jewelry as non-returnable simply because it has been delivered.
Any return restriction must be applicable to the particular product and circumstances.
For customers with statutory withdrawal rights, a hygiene-related exception applies only where the conditions required by the relevant law are satisfied. The mere fact that an item is jewelry does not automatically remove statutory withdrawal rights.
Rights relating to defective or non-conforming goods remain unaffected.
7. Return Inspection
Once your return reaches the designated return centre, the returned item may be inspected to confirm:
- the order it belongs to;
- whether it was returned within the applicable period;
- the condition of the item; and
- whether the return meets the applicable requirements of this policy.
If additional information is needed to identify or assess the return, we may contact you.
For voluntary change-of-mind returns, eligibility is assessed against the applicable commercial return conditions.
For statutory withdrawal or other mandatory consumer remedies, any inspection and resulting refund treatment will remain subject to applicable law.
Where legally permitted, handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of an item may result in responsibility for diminished value.
We will not impose automatic penalty charges merely because a customer did not request a return reference or contact support before exercising a statutory right.
8. Refunds
Refund method
Refunds are processed back to the original payment method used for the purchase, unless a different arrangement is expressly agreed where legally permitted or required by applicable law.
We do not normally issue refunds through an unrelated payment method.
Voluntary 30-day returns
For an eligible voluntary return, TeePearl will assess the returned goods under the conditions of this policy and arrange the applicable refund after the return has been accepted.
The refundable amount will depend on the products returned, the amount paid, any applicable promotional conditions, and the rules concerning original delivery charges explained in Section 9.
Statutory withdrawal refunds where applicable
Where a consumer validly exercises a statutory withdrawal right, any mandatory reimbursement obligations and deadlines take precedence over the ordinary voluntary return process.
For qualifying European Union statutory withdrawals, reimbursement is generally due without undue delay and no later than 14 calendar days after we are informed of the withdrawal, subject to the applicable rules.
Where legally permitted for sales of goods, reimbursement may be withheld until we have received the returned goods or the consumer has supplied evidence of having sent them back, whichever occurs first.
Any refund of a legally refundable original standard delivery charge relates to the cost of delivering the order to the customer, not the cost of shipping the returned goods back to the return centre.
Where the consumer paid no original delivery charge, there is no separately paid original delivery fee to reimburse.
Payment provider processing
The time it takes for a completed refund to appear in your account can depend on your bank, card issuer, or payment provider.
After TeePearl has issued the refund, your payment provider may require additional processing time before the funds appear in your account.
This may take up to 10 business days, depending on the payment provider.
Business days are Monday through Friday, excluding applicable public holidays.
The payment provider's posting period is separate from any legally applicable deadline for TeePearl to issue the refund.
If more than 10 business days have passed since we confirmed that a refund was issued, please contact us at service@teepearl.com.
9. Original Shipping Charges
Original shipping or delivery charges are fees, if any, paid by the customer for the original shipment of the order from TeePearl to the customer's delivery address.
Return shipping charges are the separate costs of sending the product from the customer back to the designated return centre.
These charges are not interchangeable and may have different refund rules.
Ordinary voluntary change-of-mind returns
If you paid an original shipping charge for your order, that charge is not normally refunded as part of an ordinary voluntary change-of-mind return unless TeePearl expressly agrees otherwise or applicable law requires otherwise.
Statutory withdrawals
Where applicable consumer law requires reimbursement of the original delivery charge following statutory withdrawal, TeePearl will reimburse the legally required amount.
For qualifying European Union statutory withdrawals, this generally includes any amount paid for the least expensive standard delivery option offered by TeePearl for the original delivery of the order to the customer.
Additional costs resulting from a customer's express selection of a more expensive delivery method are not necessarily refundable where applicable law permits their exclusion.
Reimbursement of original standard delivery costs does not mean TeePearl is paying the customer's return shipping costs. Responsibility for return shipping is explained separately in Section 3.
Free original shipping
If no delivery fee was charged for the original shipment of your order, there is no separate original shipping charge to refund.
Defective, damaged, or incorrectly supplied goods
Where a return results from a defective, damaged, incorrectly supplied, or otherwise non-conforming product, the treatment of original delivery costs and return shipping costs will be determined in accordance with applicable law and the circumstances of the order.
We will not withhold delivery-cost refunds or impose return shipping charges where doing so would conflict with mandatory consumer rights.
Partial-order returns
Where only part of an order is returned, any reimbursement of original delivery charges will be assessed according to the applicable law, the original shipping arrangement, and the circumstances of the partial return.
A partial return does not automatically entitle the customer to reimbursement of the full original delivery charge, nor does it automatically eliminate any reimbursement required by law.
10. Exchanges
TeePearl does not operate an automatic exchange program.
If you would like a different product, size, style, or variation, the normal process is to return the eligible item in accordance with this policy and place a new order.
If you are unsure how to proceed, contact service@teepearl.com.
This commercial exchange process does not limit any statutory rights to repair, replacement, or another remedy for defective or non-conforming goods.
11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at service@teepearl.com.
We will try to accommodate the request if the order has not yet entered fulfilment or been dispatched.
However, we cannot guarantee that an operational order change or shipment cancellation can be completed once processing has started.
If an order has already been dispatched and the item is eligible for return, you may return it after delivery in accordance with this policy.
If an applicable statutory withdrawal or cancellation right exists, that right remains available in accordance with the relevant law, even if the order has entered processing or has already been dispatched.
Where a valid withdrawal is made before dispatch, we will attempt to stop shipment. If the order is already in transit, delivery may still take place and the goods may need to be returned.
For a qualifying European Union statutory withdrawal, goods that must be returned are generally to be sent back without undue delay and no later than 14 calendar days after the consumer communicates the withdrawal, subject to the applicable legal rules.
Operational cancellation limitations do not eliminate statutory consumer rights.
12. Refused or Unclaimed Deliveries
Please do not rely on refusing delivery or failing to collect a parcel as a substitute for following the applicable return or withdrawal process.
A parcel that is refused, unclaimed, or returned by the carrier may take additional time to reach the appropriate facility and may involve carrier charges or other complications.
If a parcel is being returned to sender, contact service@teepearl.com so we can review the shipment and determine the appropriate next step.
If you have exercised a statutory withdrawal right while an order is already in transit, please accept delivery where possible and arrange the return of the goods to the published return address within the applicable legal deadline.
Any charges or consequences relating to a refused or unclaimed parcel will be assessed according to the circumstances and applicable law. We do not impose automatic penalty fees for exercising statutory consumer rights.
13. Return Shipping and Proof of Shipment
For ordinary change-of-mind returns, you may choose the carrier you wish to use, provided the shipping service is suitable for delivery to the designated return centre.
We strongly recommend using a shipping service that provides:
- proof of shipment; and
- end-to-end tracking where available.
Please keep your tracking information until the return has been completed.
Where available, tracking information can help us identify and locate a return shipment.
Tracking and insurance are recommended precautions, not mandatory conditions for exercising statutory withdrawal rights.
If a returned parcel cannot be located and there is no evidence that it reached the designated return centre, we may need additional information before determining the appropriate refund treatment.
Where applicable law permits reimbursement to be withheld only until receipt of the goods or evidence of their return, those statutory rules will be respected.
14. Parcels Lost During Return Shipping
For a customer-arranged change-of-mind return, responsibility for the parcel while it is being transported back may depend on the carrier, the shipping arrangement, and applicable law.
If your return shipment appears to be lost, first contact the carrier using your tracking information.
You may also contact TeePearl if you need information relating to your order or return destination.
Please retain any available shipping receipt, parcel acceptance confirmation, tracking history, or other evidence of shipment.
Where a statutory refund right exists, the treatment of lost return parcels and evidence of shipment will remain subject to the relevant mandatory legal rules.
15. Partial Orders and Multiple Items
If your order contains multiple products, you may return only the eligible item or items you no longer wish to keep.
Please make sure the returned products can be clearly matched to your original order.
If products from the same order are shipped separately, the applicable voluntary return period is assessed based on the delivery of the relevant item, subject to applicable law.
Where statutory withdrawal rights apply to an order consisting of multiple goods or deliveries, the legally prescribed starting point for the withdrawal period will be used.
Refunds for partial returns will reflect the relevant returned products, applicable promotional conditions, and any original delivery-charge reimbursement required by law.
16. Promotional and Discounted Items
A product is not automatically excluded from our voluntary return policy merely because it was purchased at a discounted or promotional price.
Eligible sale or discounted products may be returned under the same general conditions described in this policy unless a lawful product-specific restriction was clearly disclosed before purchase.
Statutory withdrawal and other mandatory consumer rights are not removed merely because a product was sold at a reduced price.
17. Refunds for Promotional Orders
Where an order benefited from a multi-item promotion, bundle discount, order-level discount, or similar offer, returning part of the order may affect the amount that remains eligible for the original promotion.
Any refund calculation will reflect the actual amount paid and the applicable promotion terms.
We will not use a return to create an artificial charge beyond the legitimate effect of the original promotion.
Any promotional adjustment will remain subject to applicable consumer protection law and will not reduce a statutory refund entitlement unlawfully.
Where original delivery charges are refundable under applicable law, that reimbursement will be assessed separately from the return shipping costs and the promotional price adjustment.
18. Return Address
Returns under this policy must be sent to the following designated physical return centre:
Return address
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
Return destination: Jinhua City, Zhejiang, China.
This is an international return destination. International return shipping may be expensive, depending on your location, the parcel, the carrier, and the shipping service selected.
The return address above is available without creating an account, contacting customer service, or obtaining return approval.
Please do not send returns to the business or principal office of Worldwide Apparel Group LLC unless TeePearl has specifically instructed you in writing to do so.
The physical return centre and the legal business address serve different purposes.
Sending a parcel to an incorrect destination may result in delivery, identification, or processing delays.
19. Payment Provider Processing
A refund being marked as issued by TeePearl does not always mean that it will immediately appear on your bank or card statement.
Financial institutions and payment providers control their own posting times.
If you have received confirmation that a refund has been issued but cannot see it after the expected processing period, please first check with your payment provider and then contact us if further assistance is needed.
Refunds are processed to the original payment method used for the order, subject to any legally permitted and expressly agreed exception.
Any additional processing time required by a payment provider does not extend a mandatory statutory deadline for TeePearl to issue a refund.
20. Abuse of the Return Process
TeePearl may take reasonable steps to investigate suspected return fraud or abuse.
Examples may include intentionally returning a different product, materially altering an item before returning it, or providing false order information.
Any investigation will be proportionate to the circumstances and consistent with applicable law.
This does not affect legitimate customers exercising their statutory rights or using the voluntary return policy normally.
Failure to obtain a return reference or contact customer service before exercising a valid statutory withdrawal right does not, by itself, constitute abuse of the return process.
21. Policy Changes
We may update this Returns & Refunds Policy from time to time to reflect changes to our processes, services, or applicable requirements.
The version that applies to your purchase will be determined by the terms and information applicable to your order and any mandatory rights that apply.
Changes to this policy will not retrospectively remove or reduce statutory rights or contractual rights already applicable to completed purchases.
The current version will remain available on teepearl.com.
22. Contact
For questions about a return, refund, damaged item, incorrect delivery, or cancellation, contact:
TeePearl
Operated by Worldwide Apparel Group LLC
Email: service@teepearl.com
Website: teepearl.com
Business / principal office:
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
Important: The business address above is not the designated customer return address. Product returns must be sent to the physical return centre published in Section 18 of this policy.
Please include your order number when contacting us about an existing purchase so we can identify the relevant order.
Customers may contact us through the email address above concerning voluntary returns, statutory consumer rights, refunds, or other order-related matters.
Nothing in this Returns & Refunds Policy limits any mandatory consumer right or remedy applicable to your purchase.