Frequently Asked Questions

Orders

How do I know if my order was placed successfully?

After completing checkout, you should receive an order confirmation at the email address you provided.

Please review the confirmation carefully and make sure your order details and delivery information are correct.

If you do not receive a confirmation, check your spam or junk folder first. If you still cannot find it, contact service@teepearl.com.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at service@teepearl.com.

We will try to accommodate your request if the order has not progressed too far through processing or fulfilment.

Once processing has begun or the parcel has been dispatched, we may no longer be able to change or cancel the order.

If an eligible order has already been delivered, you can use our normal return process.

I entered the wrong shipping address. What should I do?

Contact service@teepearl.com as soon as possible and include your order number and the correct delivery details.

We will try to update the address if the order has not progressed too far through fulfilment.

Once the parcel has been dispatched, TeePearl may no longer be able to change its destination.

Shipping & Delivery

Where does TeePearl ship?

TeePearl currently serves customers in the United States.

Whether we can deliver to your exact address will be confirmed during checkout.

How long does shipping take?

Our normal shipping schedule is:

Business days are Monday through Friday, excluding applicable public holidays.

Delivery times are estimates rather than guaranteed arrival dates.

What is the order cut-off time?

The daily order cut-off is 5:00 PM (17:00) Central Time (CT), Monday through Friday.

Orders placed after the cut-off, on weekends, or on applicable public holidays are treated as received on the next business day for processing purposes.

The cut-off determines when an order enters the processing schedule. It is not a same-day dispatch promise.

Does the delivery estimate include processing time?

Yes.

The 7–15 business-day estimated total delivery period combines:

• 1–3 business days for processing;
• 6–12 business days for transit after dispatch.

Do you offer free shipping?

Any applicable shipping cost is displayed during checkout before you place your order.

The amount shown at checkout is the shipping charge that applies to your specific order and delivery address.

How can I track my order?

When tracking information becomes available, you may receive a tracking number or tracking link for your shipment.

You can use the TeePearl tracking page to follow the available shipping updates.

Please note that a newly created tracking number may not show movement immediately. Carrier systems can take some time to display the first tracking event.

My tracking has not updated. Is my order lost?

Not necessarily.

Tracking systems do not always update continuously, and a parcel may continue moving between carrier facilities without a new public tracking event.

If your order remains in transit beyond the normal 7–15 business-day estimated total delivery period, contact service@teepearl.com.

Why did I receive only part of my order?

Orders containing multiple items may occasionally be shipped in separate parcels.

Different parcels can:

• have separate tracking numbers;
• travel through different carrier routes;
• arrive on different days.

If all expected parcels have been delivered and an item is still missing, contact us.

My tracking says delivered, but I cannot find my parcel. What should I do?

First check:

• around the delivery location;
• with other members of your household;
• with neighbors where appropriate;
• any safe location used by the carrier;
• the detailed carrier tracking information.

If you still cannot locate the parcel, contact service@teepearl.com with your order number and tracking details.

What happens if my parcel is lost?

If a shipment appears to have been lost during transit, contact us so we can review the tracking information and investigate the situation.

The use of a third-party carrier does not automatically mean you must resolve a genuine delivery problem on your own.

Returns

What is TeePearl's return period?

Eligible products may be returned within 30 calendar days after you receive your order.

This is TeePearl's voluntary commercial return period.

Where do I send my return?

The designated TeePearl return center is:

You do not need to contact customer service simply to obtain the return address.

Do not send returns to the registered business address of Worldwide Apparel Group LLC unless TeePearl specifically instructs you in writing to do so.

Do I have to pay for return shipping?

For an ordinary change-of-mind return, you are responsible for arranging and paying the direct return shipping cost.

Return shipping costs depend on the carrier, parcel size, weight, shipping service, and destination.

We recommend using a trackable shipping service and keeping your shipping receipt until the return is complete.

Do I need to contact TeePearl before returning something?

You do not need to contact us simply to obtain the return address.

However, you may contact service@teepearl.com if you need assistance or are unsure how your return should be handled.

If your product is damaged, defective, incorrect, or not as described, please contact us before sending it back at your own expense.

What condition must my return be in?

For an ordinary change-of-mind return, the product should be returned in substantially the same condition in which it was received.

It should not have been:

• worn;
• used beyond what is reasonably necessary to inspect it;
• altered;
• intentionally damaged.

Where applicable, please return original packaging, accessories, or other supplied components where reasonably possible.

Can I return sale items?

A product is not automatically excluded from our return policy simply because it was purchased at a discounted price.

Eligible discounted items may be returned under the same general conditions unless a lawful product-specific restriction was clearly communicated before purchase.

Are earrings or other jewelry automatically non-returnable for hygiene reasons?

No.

TeePearl does not automatically classify all jewelry as non-returnable simply because it is jewelry.

Where a lawful hygiene-related restriction applies to a specific product, that restriction must be clearly communicated where applicable.

Can I exchange an item?

TeePearl does not operate an automatic exchange program.

If you want another product or variation, the normal process is to return the eligible item and place a new order.

If you need assistance, contact service@teepearl.com.

Damaged or Incorrect Items

What if my item arrives damaged?

Contact service@teepearl.com and include:

• your order number;
• a description of the issue;
• photographs where reasonably useful.

Please do not automatically send a damaged item back at your own expense before receiving the appropriate instructions.

What if I received the wrong product?

Contact us at service@teepearl.com.

Include your order number and explain which product you ordered and which product you received.

Incorrectly supplied goods are handled separately from an ordinary change-of-mind return.

What if something is missing from my order?

First check whether your order has been split into multiple shipments.

If all expected parcels have been delivered and an item is still missing, contact service@teepearl.com with your order number.

Refunds

How will I receive my refund?

Eligible refunds are normally issued to the original payment method used for the purchase.

How long does a refund take?

After TeePearl has issued your refund, your bank, card issuer, or payment provider may need additional time to post the funds to your account.

Depending on your provider, this may take up to 10 business days after the refund has been issued.

Business days are Monday through Friday, excluding applicable public holidays.

What should I do if my refund has not arrived?

If more than 10 business days have passed since TeePearl confirmed that the refund was issued, first check with your bank or payment provider.

If you still need assistance, contact service@teepearl.com.

Are my original shipping charges refunded?

For an ordinary voluntary change-of-mind return, any original shipping charge is not normally refunded unless applicable law or the circumstances of the order require otherwise.

Different rules may apply where the goods are defective, damaged, incorrectly supplied, or otherwise non-conforming.

Payments

Which payment methods does TeePearl accept?

For eligible United States checkouts, TeePearl's payment setup includes:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay

Where technically available and supported for the transaction, TeePearl may also offer:

• Discover
• Diners Club

The payment methods actually available for your specific order are always the methods displayed during checkout.

Do you accept PayPal?

No. PayPal is not part of TeePearl's standard United States payment setup.

Do you accept American Express?

No. American Express is not part of TeePearl's standard payment setup.

Do you accept Maestro?

No. Maestro is not part of the TeePearl United States payment setup.

Why don't I see Apple Pay or Google Pay?

Wallet availability may depend on:

• your device;
• browser;
• card issuer;
• payment-provider eligibility;
• checkout configuration.

If a wallet is available for your transaction, it will appear during checkout.

Why was my payment declined?

Payments can be declined by a bank, card issuer, or payment provider for several reasons.

Please check:

• your card or payment details;
• billing address;
• available funds or credit;
• online-payment permissions;
• any required security verification.

You can also try another method displayed during checkout.

Is payment secure?

Payments through teepearl.com are processed using Shopify's checkout and Shopify Payments infrastructure.

Payment providers may use authentication, fraud-prevention, encryption, and other security measures.

Never send your full payment-card number, security code, or account password to TeePearl by email.

Products

What type of products does TeePearl sell?

TeePearl is an online jewelry store.

Our assortment may include categories such as:

• necklaces;
• earrings;
• bracelets;
• rings;
• anklets;
• jewelry sets;
• new arrivals.

Always check the individual product page for the exact characteristics of a product before ordering.

Are TeePearl products handmade?

We do not make a general claim that all TeePearl jewelry is handmade.

If a specific product has a verified production characteristic that is relevant to your purchase, it should be stated on that product page.

Is all TeePearl jewelry made in the United States?

No general claim is made that TeePearl products are manufactured in the United States.

Product origin should only be represented where it has been specifically verified.

What materials are TeePearl products made from?

Materials can vary by product.

Please refer to the individual product page for the material information confirmed for that specific item.

We do not apply one generic material composition to the entire TeePearl assortment.

Will the jewelry look exactly the same as it does on my screen?

We make reasonable efforts to display products accurately.

However, appearance can vary slightly because of:

• screen settings;
• device displays;
• lighting;
• photography.

This does not mean a materially different product may be supplied.

Marketing & Privacy

How can I unsubscribe from marketing emails?

Use the unsubscribe link included in a TeePearl marketing email.

TeePearl uses Omnisend and Klaviyo for confirmed email-marketing functions.

Unsubscribing from marketing does not prevent necessary transactional emails such as:

• order confirmations;
• shipping updates;
• refund information;
• customer-service replies.

Does TeePearl use cookies?

Yes.

TeePearl and its confirmed technology providers may use cookies and similar technologies for purposes including:

• essential website operation;
• cart and checkout functionality;
• analytics;
• advertising measurement;
• email-marketing functionality;
• order tracking.

Please review our Cookie Policy and Privacy Policy for more information.

Which main services process customer or visitor information?

TeePearl's confirmed privacy-relevant technology stack currently includes:

• Shopify
• Shopify Payments
• Google Analytics
• Google Ads
• Omnisend
• Klaviyo
• Track123

Please review our Privacy Policy for more information.

How can I submit a privacy request?

Email service@teepearl.com and clearly state that your message concerns a privacy request.

Please do not include unnecessary sensitive information.

About TeePearl

Is TeePearl an online store?

Yes.

TeePearl operates as an online jewelry store serving customers in the United States.

Who operates TeePearl?

TeePearl is operated by:

Is the Wyoming address the return address?

No.

The Wyoming address is the business address of Worldwide Apparel Group LLC.

Customer returns are sent to TeePearl's designated return center in Jinhua City, Zhejiang, China, as stated in our Returns & Refunds Policy.

Does TeePearl have a physical retail boutique?

TeePearl is presented as an online jewelry store.

We do not represent the Worldwide Apparel Group LLC business address as a TeePearl retail boutique, showroom, or customer return location.

Customer Service

How can I contact TeePearl?

Email: service@teepearl.com

What should I include when contacting you about an order?

Please include:

• your name;
• order number;
• the email address used for your order;
• a short explanation of your question.

For damaged or incorrect items, photographs may also be useful where relevant.

Where can I find more information?

For detailed information, please review:

• Shipping & Delivery Policy
• Returns & Refunds Policy
• Payment Methods
• Privacy Policy
• Cookie Policy
• Terms of Service
• Contact Us

For anything not answered there, contact service@teepearl.com.