Frequently Asked Questions

Contact us as soon as possible at service@teepearl.com. We will try to accommodate your request if the order has not progressed too far through processing or fulfilment.

Changes and cancellations cannot be guaranteed once processing has begun. This does not affect any rights you may have under applicable law.

After successfully placing an order, you should receive an order confirmation using the contact details provided during checkout.

Contact us as soon as possible. If your order has not yet progressed too far through fulfilment, we will try to update the delivery details.

Once a parcel has been dispatched, changing the address may no longer be possible.

TeePearl operates as an online jewelry store. We do not represent our legal business address as a retail boutique, showroom, or customer return location.

Business days are Monday through Friday, excluding applicable public holidays.

TeePearl currently serves customers in the United States.

Any applicable shipping charge is displayed during checkout before you complete your order.

Use our Track Your Order page and enter the requested order or tracking information.

Tracking events are provided by the applicable shipping carrier and may not always update immediately.

Tracking may remain unchanged while a parcel is moving between carrier facilities. Additional events usually appear when the shipment reaches another scan point.

First check around the delivery location, with household members, neighbors where appropriate, and any safe location that may have been used by the carrier.

If you still cannot locate the parcel, contact us with your order number and tracking information.

In some cases an order may be divided into separate shipments. Different parcels may receive separate tracking information and may arrive at different times.

For an ordinary change-of-mind return, you are responsible for arranging and paying the direct cost of shipping the item from you back to our return center in China. International return shipping can be costly.

Return shipping costs are separate from any original delivery charge paid to have the order shipped to you. For defective, damaged, incorrectly supplied or otherwise non-conforming goods, different cost responsibilities and remedies may apply under applicable law.

For a voluntary return, contact service@teepearl.com with your order number and the item you want to return. We can provide return instructions and a reference to help identify your parcel.

Securely package the eligible item, send it to the published return address below and keep proof of postage. You can share tracking details with our team if available. The return address is available here without contacting customer service first.

The designated TeePearl customer return center is:

This is the customer return center. It is separate from our legal business address.

No. Our Wyoming business address is not the customer return address. Returns should be handled using the return instructions and return center stated in our Returns & Refunds Policy.

TeePearl does not operate an automatic exchange program.

If you need a different available item or size, the normal process is to return the eligible product and place a new order.

We recommend using a trackable return service and keeping your shipping receipt or tracking information until the return has been completed. Tracking is a recommendation, not a universal legal condition for exercising your rights.

Contact service@teepearl.com and include your order number, a description of the problem, and photographs where reasonably useful.

Contact customer service before sending the item back. Incorrectly supplied products are handled separately from ordinary change-of-mind returns.

Do not automatically send a defective, damaged, or incorrectly supplied product back at your own expense before receiving the appropriate instructions from us.

First check whether the order may have been shipped in more than one parcel. If the missing item cannot be explained by a separate shipment, contact customer service with your order number.

Once TeePearl has issued a refund, your payment provider may require up to approximately 10 business days to process and display the amount.

Original delivery charges are shipping fees, if any, paid to deliver your order to you. They are not the cost of sending returned items back to our return center.

For an ordinary voluntary change-of-mind return, original delivery charges are generally not refunded. If your order had free shipping, there was no original delivery fee to reimburse. Different treatment may apply to defective, incorrect or non-conforming goods, or where required by applicable law. Partial-order returns are assessed under the applicable terms and law.

Refunds are processed back to the original payment method used for the order rather than to a freely selected alternative payment method.

TeePearl's confirmed payment methods for eligible U.S. orders are:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay
• Discover
• Diners Club

Availability of digital wallets and other options may depend on the device, browser and transaction. The payment methods shown at checkout are those available for your specific order.

No. PayPal is not part of TeePearl's approved payment setup.

No. American Express is not part of TeePearl's approved United States payment setup.

No. Maestro is not part of TeePearl's approved payment setup.

The checkout is the final transaction-specific source for the payment methods available to you for that order.

TeePearl uses Shopify and Shopify Payments as part of its ecommerce and payment infrastructure. Payment-card information is handled through the applicable payment environment rather than being sent to TeePearl by ordinary email.

No. Materials, coatings, stones, dimensions and construction may differ between products.

Always check the specific product page for confirmed information.

No universal waterproof claim applies to the entire TeePearl collection unless specifically confirmed for an individual product.

We do not make a blanket claim that every product is hypoallergenic or suitable for every skin sensitivity.

No. TeePearl is the brand name and should not be interpreted as a material guarantee for every product.

Product-specific pearl or material information should be stated on the relevant product page where confirmed.

As a general precaution, keep jewelry away from unnecessary moisture, chemicals, perfume and excessive friction, and store pieces separately where practical.

Follow product-specific instructions where they are provided.

Check the measurements shown on the individual product page and use our Ring Size Guide or Necklace & Bracelet Size Guide where relevant.

TeePearl's currently confirmed privacy-relevant technology providers include:

• Shopify
• Shopify Payments
• Google Analytics
• Google Ads
• Omnisend
• Klaviyo
• Track123

TeePearl uses Omnisend and Klaviyo for applicable email-marketing and customer-communication functions.

See our Privacy Policy and Cookie Policy for more information.

TeePearl is operated by:

No.

This is our business/legal address and is not a customer return address.

Customer returns are handled through the designated return center listed in our Returns & Refunds Policy.