Contact Us

Customer Service

When contacting us about an existing order, please include your order number so we can locate the relevant information more quickly.

Our customer service team handles inquiries relating to products, purchases, deliveries, returns, refunds, and other matters concerning TeePearl.

Please do not send full payment-card numbers, card security codes, account passwords, or other sensitive payment credentials by email.

What We Can Help With

You can contact us about:

• questions before placing an order;
• product information and available options;
• order information and order confirmations;
• shipping and tracking;
• delivery problems or delays;
• damaged, defective, or incorrect items;
• missing products;
• returns and refunds;
• payment-related order questions;
• order changes and cancellations;
• account or privacy questions;
• accessibility-related questions;
• general questions about TeePearl.

Providing the relevant order details and a clear description of your question helps us investigate and respond appropriately.

Order Questions

If your question concerns an order you have already placed, please include:

• your full name;
• your order number;
• the email address used for the order;
• a short description of your question.

If the issue concerns a damaged, defective, or incorrectly supplied product, photographs may be helpful where reasonably relevant.

Photos are not required for every customer inquiry and should only be provided when they are useful for understanding the issue.

Shipping & Tracking

TeePearl currently serves customers in the United States.

After your order has been dispatched, tracking information may become available for the shipment. Carrier tracking updates may not appear immediately after dispatch.

Our normal United States delivery schedule is:

Business days are Monday through Friday, excluding applicable public holidays.

These delivery periods are estimates rather than guaranteed delivery dates.

Tracking updates are provided by the relevant shipping carrier. A temporary lack of updates does not necessarily mean that a parcel has stopped moving.

If your order remains in transit beyond the normal estimated delivery window, contact us at service@teepearl.com and include your order number and tracking information where available.

For complete delivery information, please review our Shipping & Delivery Policy.

Returns

TeePearl offers eligible products a 30-calendar-day voluntary return period, beginning on the date you receive your order.

For a voluntary return, we recommend contacting customer service before sending your parcel. This helps us provide the appropriate instructions and identify your return correctly.

Please include your order number and details of the product you wish to return. Our team can provide a return reference where appropriate.

The designated customer return address is publicly available below. You do not need to contact us simply to obtain the address.

Designated customer return center:

The designated return center is located in Jinhua City, Zhejiang, China. It is separate from the legal business address of Worldwide Apparel Group LLC.

For ordinary change-of-mind returns, customers are responsible for arranging and paying the direct cost of shipping the item back to the designated return center.

International return shipping to China can be costly depending on the carrier, parcel weight, dimensions, and selected shipping service.

Original delivery charges are any shipping fees paid to deliver your original order to you.

Return shipping charges are the separate costs of sending a product from your location back to the return center.

For an ordinary voluntary change-of-mind return, original delivery charges are generally not refunded unless the applicable terms, circumstances, or law require otherwise.

Different cost responsibilities and remedies may apply where a product is defective, damaged, incorrectly supplied, or otherwise non-conforming.

When a refund is due, it is processed back to the original payment method used for the order, subject to any legally required or expressly agreed exception.

Please review our Returns & Refunds Policy before sending a return.

Contacting customer service for return instructions is recommended to avoid processing delays. It does not remove or restrict any statutory consumer rights that apply to your purchase.

Damaged, Defective, or Incorrect Products

If there is a problem with the product you received, please contact us before arranging a return at your own expense.

Email service@teepearl.com with:

• your order number;
• a description of the problem;
• the product or products affected;
• photographs where reasonably useful.

Where TeePearl is responsible for a defective, damaged, incorrectly supplied, or otherwise non-conforming product, the matter is handled separately from an ordinary change-of-mind return.

The appropriate remedy and responsibility for return costs will depend on the circumstances and applicable law.

Customers are not required to waive their statutory rights in order to receive assistance with a genuine product problem.

Missing Items or Delivery Problems

If an item appears to be missing from your order, first check whether the shipment may have been divided into multiple parcels.

Some orders may have separate tracking information for different packages. These parcels may arrive at different times.

If all expected parcels have arrived and an item is still missing, contact customer service with your order number and a description of the missing product.

If tracking indicates that a parcel has been delivered but you cannot locate it, we recommend checking the delivery location, household members, and any appropriate safe location used by the carrier.

If the parcel remains missing, contact us so we can review the available shipment information.

Cancellations and Order Changes

If you need to change or cancel an order, contact us as soon as possible at service@teepearl.com.

Please include your order number and explain the change you would like to make.

We will try to accommodate your request if fulfilment has not progressed too far.

However, we cannot guarantee that an order can be changed or cancelled once processing or dispatch has begun.

If the order has already been dispatched, eligible products may be returned after delivery under the applicable Returns & Refunds Policy.

Any statutory cancellation or consumer rights that apply to the purchase remain unaffected.

Payment Questions

If you experience a payment-related problem during checkout or have a question about a completed transaction, please contact customer service.

TeePearl's confirmed United States payment methods include Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, Discover, and Diners Club.

Actual payment availability may depend on the transaction, device, browser, and payment-provider eligibility. The options displayed at checkout are those available for your specific order.

If you need help identifying a payment-related order issue, include your order number and a description of the problem.

Do not send full card numbers, security codes, or account passwords through email.

Additional information is available on our Payment Methods page.

Privacy Requests

For questions about your personal information or to submit a privacy-related request, email: service@teepearl.com.

Please state clearly that your message concerns a privacy request.

Depending on the nature of the request, we may need to verify your identity using appropriate and proportionate methods before disclosing, changing, or deleting personal information.

Please do not include unnecessary sensitive personal information in your initial message.

For information about how personal information is handled, please review our Privacy Policy.

Accessibility Assistance

If you experience difficulty accessing information or using a feature on teepearl.com, you may contact customer service for assistance.

Please describe the page or function you were trying to use and the problem you encountered.

Where reasonably possible, we will try to provide the relevant information or assistance through an alternative accessible method.

You do not need to disclose disability or medical information simply to report an accessibility issue.

Business Information

TeePearl is an online jewelry store operated by:

Website: teepearl.com
Customer service: service@teepearl.com

Worldwide Apparel Group LLC is the legal operator and contracting seller responsible for purchases made through teepearl.com.

The address above is the business/legal address of Worldwide Apparel Group LLC.

It is not the TeePearl customer return address.

TeePearl operates as an online jewelry store. The business address should not be interpreted as a physical retail boutique, showroom, walk-in customer-service location, or return center.

Products should be returned to the designated return center in China according to the applicable return instructions and Returns & Refunds Policy.

Before Contacting Us

You may find the information you need in one of our customer-help or policy pages.

For more details, please review:

• Shipping & Delivery Policy
• Returns & Refunds Policy
• Payment Methods
• Privacy Policy
• Cookie Policy
• Terms of Service
• Frequently Asked Questions

These pages provide information about our normal ordering, shipping, payment, return, refund, and privacy processes.

If you cannot find an answer or need help with your specific situation, please contact customer service.