Contact Us

Need help with an order, delivery, return, or product question? You can contact the TeePearl customer service team by email.

Customer Service

Email: service@teepearl.com

When contacting us about an existing order, please include your order number so we can find your order more quickly.

Please do not send full payment-card numbers, card security codes, account passwords, or other sensitive payment credentials by email.

What We Can Help With

You can contact us about:

• questions before placing an order;
• order information;
• shipping and tracking;
• delivery problems;
• damaged, defective, or incorrect items;
• returns and refunds;
• payment-related order questions;
• account or privacy questions;
• general questions about TeePearl.

Order Questions

If your question concerns an order you have already placed, please include:

• your full name;
• your order number;
• the email address used for the order;
• a short description of your question.

If the issue concerns a damaged, defective, or incorrectly supplied product, photographs may be helpful where reasonably relevant.

Shipping & Tracking

After your order has been dispatched, tracking information may become available for the shipment.

Our normal United States delivery schedule is:

Business days are Monday through Friday, excluding applicable public holidays.

If your order remains in transit beyond the normal estimated delivery window, contact us at service@teepearl.com and include your order number.

Returns

TeePearl offers eligible products a 30-calendar-day voluntary return period, beginning on the date you receive your order.

The designated customer return center is:

For ordinary change-of-mind returns, customers are responsible for arranging and paying the direct return shipping cost.

Please review our Returns & Refunds Policy before sending a return.

The return center above is separate from the registered business address of Worldwide Apparel Group LLC.

Damaged, Defective, or Incorrect Products

If there is a problem with the product you received, please contact us before arranging a return at your own expense.

Email service@teepearl.com with:

• your order number;
• a description of the problem;
• photographs where reasonably useful.

Where TeePearl is responsible for a defective, damaged, incorrectly supplied, or otherwise non-conforming product, the matter is handled separately from an ordinary change-of-mind return.

Cancellations and Order Changes

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request if fulfilment has not progressed too far, but we cannot guarantee that an order can be changed or cancelled once processing or dispatch has begun.

Privacy Requests

For questions about your personal information or to submit a privacy request, email: service@teepearl.com

Please state clearly that your message concerns a privacy request.

Do not include unnecessary sensitive information.

Business Information

TeePearl is an online jewelry store operated by:

Website: teepearl.com
Customer service: service@teepearl.com

The address above is the business address of Worldwide Apparel Group LLC.

It is not the TeePearl customer return address. Products should only be returned to the designated return center stated in our Returns & Refunds Policy.

Before Contacting Us

For the quickest answer, you may also wish to review:

• Shipping & Delivery Policy
• Returns & Refunds Policy
• Payment Methods
• Privacy Policy
• Cookie Policy
• Terms of Service

These pages contain detailed information about our normal ordering, shipping, payment, return, and privacy processes.

Contact TeePearl

TeePearl
Operated by Worldwide Apparel Group LLC

Email: service@teepearl.com
Website: teepearl.com